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Customer Service: Level 2 - Distance Learning

Course information

Course Summary

This programme will provide learners with formal recognition of their performance in the workplace. It assesses the knowledge and understanding of the key areas of customer service and will allow learners to successfully engage with a diverse range of customers in a variety of situations.

Course Code:N3THA
Study Type:Part Time
Academic Level:Level 2
Award:Customer Service NCFE Level 2 Certificate
Awarded by:NCFE
Course Length

Learners should complete the course within 12 weeks.

To apply please click here to go to our Distance Learning Website

Course Detail

To apply please click here to go to our Distance Learning Website


This course is ideal for anyone who deals with customers – either internal or external to their organisation – as a major part of their job role. As well as people in retail organisations, this will include many service industries and public sector organisations.  It outlines the procedures, practices and legislation related to customer service delivery, as well as how to identify and satisfy customer needs.

The course consists of two units:

  • Workbook 1: Principles of customer service and delivery, Understand customers, Understand employer organisations.
  • Workbook 2: Understand how to communicate with customers Understand how to develop customer relationships, Understand how to resolve problems and deliver customer service to challenging customers, Understand how to develop working relationships with colleagues.


Assessment

Candidates work through the course materials for the programme at a place convenient to them, so there is no need to attend the college to gain the qualification. The learning materials contain the knowledge needed to meet the assessment requirements of the course and activities to allow candidates to practice their skills and test their learning. Assessment is based on a combination of knowledge and skills learned on the programme.

Course Fees

Free if you meet the eligibility criteria (click here for details) and if you complete the course (click here for details of our terms and conditions)


Entry Requirements

You do not need to have any formal qualifications in order to follow this course, but you will need to demonstrate commitment and motivation to work through the specially prepared distance-learning materials.

Your Next Steps

By undertaking this programme, candidates will be able to further their own continuous professional development, which may improve their career prospects, or progress on to further qualifications such as courses in team leading, customer relations and management.

Other Information

Disclaimer:

This Nescot College website describes the facilities and courses which the College intends to offer during the academic year commencing Autumn 2020. The web pages are prepared in advance of the academic year to which they relate and every effort has been made to ensure that the information contained in these pages is helpful, fair and accurate at the time of printing. However, this information is subject to change over time.

Nescot will take reasonable steps to provide the courses and services as described, however, the College cannot guarantee the provision of any course or facility. Some circumstances, such as staff changes, resource limitations and other factors over which the College has no control, such as industrial action or a change in the law or the level of demand for a particular programme or module (please note that this list is non-exhaustive), may result in the College having to withdraw or change aspects of the programmes, modules and/or student services detailed on the website. This could include, but not necessarily be limited to, programme/module content, staffing, the location where the programme/module is taught or the manner of teaching delivery, and the facilities provided to deliver or support the programme. Where circumstances demand an unavoidable change or where it is necessary for the College to discontinue a programme of study, Nescot will take all reasonable steps to minimise the effect and all proposed changes will be notified to potential applicants who have registered an interest in the relevant programme at the earliest possible opportunity as well as being reflected on the College’s website. In addition, any changes between the website and the proposed course and services will be notified to applicants at the time of making an offer.

All prices quoted may be subject to change and you will be notified of any such change when any offer of a place is made to you by Nescot.

Should you become a student of the College, this notice shall be a term of any contract between you and Nescot. Any offer of a place at the College shall be subject to the student enrolment conditions and the College’s rules and regulations as amended from time to time. A copy of the Nescot’s current terms and conditions can be obtained in writing from Nescot, Quality Office, Reigate Road, Ewell, Epsom, Surrey, KT17 3DS.

Last updated - 22/05/20