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Information, Advice or Guidance: Level 2 (Distance Learning)

Course information

Course Summary

This course is ideal for anyone with an interest and/or some involvement in information, advice or guidance delivery in their work but not as their main role, for example: learning support workers; mentors; people working in voluntary organisations or with adult or community groups; tutors and outreach workers. 

Course Code:N3TJY
Study Type:Part Time
Academic Level:Level 2
Award:Information, Advice or Guidance NCFE Level 2 Certificate
Awarded by:NCFE
Course Length

Learners should complete the course within 12 weeks.

Course Detail

Learners will increase their awareness of the range of resources available to clients in specific organisations. They will also develop an understanding of the range of media available which can be used to provide information to their own clients. The programme will provide them with the skills to recognise when it is appropriate to signpost or refer clients to other agencies and understand how to monitor and evaluate referrals. Employers will benefit from their employees becoming more informed and self-assured in their work role and consequently, clients will receive a higher quality service. This course covers a range of essential skills for the workplace, which will be useful to learners throughout their careers. It provides an introduction to information management, document production and administrative services.  The course has a credit value of 15 on the Qualifications Credit Framework.

Candidates work through the course materials for the programme at times convenient to them, so there is no need to attend the college to gain the qualification.

The course will cover the following areas and consists of two modules and five units:

  • Module A: Developing interaction skills for information, advice or guidance. Information, advice or guidance in practice.
  • Module B: Managing information. Signposting and referral in information, advice or guidance. Information, advice or guidance work with groups.


The learning materials contain the knowledge needed to meet the assessment requirements of the course and activities to allow candidates to practice their skills and test their learning. Assessments are based on a combination of knowledge and skills learned on the programme and work-based activities and experience.

Course Fees

Free if you meet the eligibility criteria (click here for details) and if you complete the course (click here for details of our terms and conditions)

Entry Requirements

You do not need to have any formal qualifications in order to follow this course, but you will need to demonstrate commitment and motivation to work through the specially prepared distance-learning materials.

Your Next Steps

The qualification aims to provide a sound preparation for further study and access to a range of vocational qualifications, including Apprenticeships and Diplomas in customer service or related subjects.

Other Information


This Nescot College website describes the facilities and courses which the College intends to offer during the academic year commencing Autumn 2021. The web pages are prepared in advance of the academic year to which they relate and every effort has been made to ensure that the information contained in these pages is helpful, fair and accurate at the time of printing. However, this information is subject to change over time.

Nescot will take reasonable steps to provide the courses and services as described, however, the College cannot guarantee the provision of any course or facility. Some circumstances, such as staff changes, resource limitations and other factors over which the College has no control, such as industrial action or a change in the law or the level of demand for a particular programme or module (please note that this list is non-exhaustive), may result in the College having to withdraw or change aspects of the programmes, modules and/or student services detailed on the website. This could include, but not necessarily be limited to, programme/module content, staffing, the location where the programme/module is taught or the manner of teaching delivery, and the facilities provided to deliver or support the programme. Where circumstances demand an unavoidable change or where it is necessary for the College to discontinue a programme of study, Nescot will take all reasonable steps to minimise the effect and all proposed changes will be notified to potential applicants who have registered an interest in the relevant programme at the earliest possible opportunity as well as being reflected on the College’s website. In addition, any changes between the website and the proposed course and services will be notified to applicants at the time of making an offer.

All prices quoted may be subject to change and you will be notified of any such change when any offer of a place is made to you by Nescot.

Should you become a student of the College, this notice shall be a term of any contract between you and Nescot. Any offer of a place at the College shall be subject to the student enrolment conditions and the College’s rules and regulations as amended from time to time. A copy of the Nescot’s current terms and conditions can be obtained in writing from Nescot, Quality Office, Reigate Road, Ewell, Epsom, Surrey, KT17 3DS.

Last updated - 03/11/2021