Face coverings update 7 June: please check our Covid-19 information here

IT Infrastructure Technician: Level 3 Apprenticeship

Course information

Course Summary

This apprenticeship is designed for individuals who support both internal and external customers in the use of technology by using tools to problem solve and trouble shoot routine and non-routine problems. They will be responsible for providing support for customers when they need it, rectifying issues to maintain the organisation’s productivity and in some cases setting people up on systems when they need it. 

For the latest apprenticeship vacancies please see https://www.nescot.ac.uk/apprenticeshipvacancies

Course Code:N8750
Study Type:Part Time
Academic Level:Level 3
Award:PCAP – Python Certified Associate Programmer
Awarded by:PCAP
Course Length

The duration of this apprenticeship is typically 24 months.

Course Detail

This apprenticeship is designed for individuals who support both internal and external customers in the use of technology by using tools to problem solve and trouble shoot routine and non-routine problems. They will be responsible for providing support for customers when they need it, rectifying issues to maintain the organisation’s productivity and in some cases setting people up on systems when they need it.

The apprenticeship consists of five modules:

  • Networking and Architecture
  • Mobile and Operating Systems
  • Cloud Services
  • Coding and Logic
  • Business Processes


Vendor Qualifications
Within this apprenticeship, learners must achieve a minimum of one specified internationally recognised vendor or professional qualification. Completion of the vendor qualification exempts the learner from the corresponding knowledge module.

Professional/vendor qualifications

  • CCNA1
  • CCNA Security
  • Install and Configure Windows Server 2012


The apprentice learner must have the knowledge to be able to carry out (as a minimum) the list below:

  • Respond to both common and non-routine problems using testing methodologies and troubleshooting. Analyse problems by selecting the digital appropriate tools and techniques and obtain the relevant logistical support as required.
  • Effectively operate a range of mobile devices and securely add them to a network in accordance with the organisation’s policies and procedures.
  • Optimise the performance of hardware, software and network systems and services in line with business requirements.
  • Record, analyse and communicate data at the appropriate level using the organisation’s standard tools and processes.
  • Work both independently and as part of a team to ensure all workloads are effectively managed to keep the IT functionality of users and the organisation at optimum levels, whilst following the organisational guidance and legislation.
Course Fees

A 5% employer contribution fee may be applicable depending on the age of the apprentice and the size of your organisation.

Entry Requirements

These will be determined and agreed between the employer and Nescot. However, it is likely to include five GCSEs (especially English, Maths and a Science or Technology subject) a Level 2 apprenticeship or other relevant qualification/s and experience, or an aptitude test with a focus on IT skills.

You will need to have achieved GCSEs at grade 9 - 4 (or comparable qualification) in English and maths. Please note, you will also be required to undertake an initial assessment prior to enrolment in order to assess your current level of English and maths. Your interviewer will discuss with you what minimum level you will need to achieve at initial assessment.

Whilst your technical skills and knowledge will develop over the course of your Apprenticeship you will also need to demonstrate to potential employers that you possess the relevant skills and personal qualities and are willing to work and learn.

To begin this course you must be eligible to work within England or the European Economic Area (EEC) and be employed for a minimum of 30 hours in a relevant job role and be able to attend college on a part-time basis. Your employer must commit to supporting you throughout your apprenticeship and provide on-the-job learning as well as your college based off-the-job learning.


If you do not have an employer to support your apprenticeship the college will support you to find an employer through our dedicated employer support team.

Please note, you may also be required to undertake an initial assessment prior to enrolment in order to assess your current level of English and Maths. Your interviewer will discuss with you want minimum level you will need to achieve at initial assessment.

Please note that all apprenticeships are subject to availability of space.

Your Next Steps

By the end of the course, students will be able to:

  • Develop a working knowledge for how computers operate and how computer programs are executed.
  • Evolve critical thinking and problem-solving skills using an algorithmic approach.
  • Learn about the programmer’s role in the software development process.
  • Translate real-world issues into computer-solvable problems.


Certification

The course is aligned to the vendor neutral certification:
PCAP – Python Certified Associate Programmer

Careers
PCAP: Programming Essentials in Python develops foundational knowledge and programming skills necessary for web development, data analysis, IoT and more.

Typical job roles for this apprenticeship include: Help Desk Technician, First or Second Line Support, IT Infrastructure Technician and Network Support.

Other Information

Disclaimer:

This Nescot College website describes the facilities and courses which the College intends to offer during the academic year commencing Autumn 2021. The web pages are prepared in advance of the academic year to which they relate and every effort has been made to ensure that the information contained in these pages is helpful, fair and accurate at the time of printing. However, this information is subject to change over time.

Nescot will take reasonable steps to provide the courses and services as described, however, the College cannot guarantee the provision of any course or facility. Some circumstances, such as staff changes, resource limitations and other factors over which the College has no control, such as industrial action or a change in the law or the level of demand for a particular programme or module (please note that this list is non-exhaustive), may result in the College having to withdraw or change aspects of the programmes, modules and/or student services detailed on the website. This could include, but not necessarily be limited to, programme/module content, staffing, the location where the programme/module is taught or the manner of teaching delivery, and the facilities provided to deliver or support the programme. Where circumstances demand an unavoidable change or where it is necessary for the College to discontinue a programme of study, Nescot will take all reasonable steps to minimise the effect and all proposed changes will be notified to potential applicants who have registered an interest in the relevant programme at the earliest possible opportunity as well as being reflected on the College’s website. In addition, any changes between the website and the proposed course and services will be notified to applicants at the time of making an offer.

All prices quoted may be subject to change and you will be notified of any such change when any offer of a place is made to you by Nescot.

Should you become a student of the College, this notice shall be a term of any contract between you and Nescot. Any offer of a place at the College shall be subject to the student enrolment conditions and the College’s rules and regulations as amended from time to time. A copy of the Nescot’s current terms and conditions can be obtained in writing from Nescot, Quality Office, Reigate Road, Ewell, Epsom, Surrey, KT17 3DS.

Last updated - 24/05/21