Update on Covid-19 guidance in college: Click here

Information Communication Technician Apprenticeship Level 3

Course information

Course Summary

The Information Communication Technician delivers efficient operation and control of the IT and/or Telecommunications infrastructure either on-site or remotely to help deliver and support the information systems needs of an organisation.

Course Code:N8750
Study Type:Part Time
Academic Level:Level 3
Course Length

18-months plus End-Point-Assessment EPA (approximately 3 months).

Course Detail

The Information Communication Technician helps organisations to prepare for new or changed services operating throughout the change process helping with the maintenance of regulatory, legal, and professional standards in the delivery of systems. A key part of their role is monitoring the performance of systems and services in relation to their contribution to business performance, system security and sustainability.

The Information Communication Technician occupation delivers efficient operation and control of the IT and/or Telecommunications infrastructure. This core duties of this role include:

  • Providing technical support to customers both internal and external through a range of communication channels
  • Establishing and diagnosing ICT problems/faults using the required troubleshooting methodology and tools
  • Applying appropriate testing methodologies and processes to resolve ICT technical issues
  • Installing and configuring software and hardware


The Information Communications Technician is a core and options standard. The scope of work for an ICT is broad, so separate apprenticeship routes have been created. All apprentices must take the assessment of the core content and then either the support technician option content and/or the network technician option content.

Support Technician
Desk-based, a Support Technician both monitors systems and receives helpdesk enquiries. They could be supporting general infrastructure or specialist systems. A Support Technician understands priorities and is able to escalate to specialist engineering when required.

  • Support general infrastructure or specialist systems
  • Problem solving and maintenance or repair of system faults
  • Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets

Network Technician
Usually desk-based, a Network Technician is focused on monitoring and maintaining network performance. The role may require field work to implement both physical and cloud-based networks.

  • Complete cabling tasks for example coaxial, copper, fibre or remotely
  • Administer mobile devices on a network
  • Deliver network tasks prioritising security with a view to mitigating and defending against security risks
Course Fees

A 5% employer contribution fee may be applicable depending on the age of the apprentice and the size of your organisation.

Entry Requirements

These will be determined and agreed between the employer and Nescot. However, it is likely to include five GCSEs grade 4 or above (especially in English, Maths and a Science or Technology subject) a Level 2 apprenticeship or other relevant qualification/s and experience, or an aptitude test with a focus on IT skills.

You will need to have achieved GCSEs at grade 9 - 4 (or comparable qualification) in English and maths. Please note, you will also be required to undertake an initial assessment prior to enrolment in order to assess your current level of English and maths. Your interviewer will discuss with you what minimum level you will need to achieve at initial assessment.

Whilst your technical skills and knowledge will develop over the course of your Apprenticeship you will also need to demonstrate to potential employers that you possess the relevant skills and personal qualities and are willing to work and learn.

To begin this course you must be eligible to work within England or the European Economic Area (EEC) and be employed for a minimum of 30 hours in a relevant job role and be able to attend college on a part-time basis. Your employer must commit to supporting you throughout your apprenticeship and provide on-the-job learning as well as your college based off-the-job learning.

If you do not have an employer to support your apprenticeship the college will support you to find an employer through our dedicated employer support team.

Please note, you may also be required to undertake an initial assessment prior to enrolment in order to assess your current level of English and Maths. Your interviewer will discuss with you want minimum level you will need to achieve at initial assessment.

Please note that all apprenticeships are subject to availability of space.

Other Information


This Nescot College website describes the facilities and courses which the College intends to offer during the academic year commencing Autumn 2021. The web pages are prepared in advance of the academic year to which they relate and every effort has been made to ensure that the information contained in these pages is helpful, fair and accurate at the time of printing. However, this information is subject to change over time.

Nescot will take reasonable steps to provide the courses and services as described, however, the College cannot guarantee the provision of any course or facility. Some circumstances, such as staff changes, resource limitations and other factors over which the College has no control, such as industrial action or a change in the law or the level of demand for a particular programme or module (please note that this list is non-exhaustive), may result in the College having to withdraw or change aspects of the programmes, modules and/or student services detailed on the website. This could include, but not necessarily be limited to, programme/module content, staffing, the location where the programme/module is taught or the manner of teaching delivery, and the facilities provided to deliver or support the programme. Where circumstances demand an unavoidable change or where it is necessary for the College to discontinue a programme of study, Nescot will take all reasonable steps to minimise the effect and all proposed changes will be notified to potential applicants who have registered an interest in the relevant programme at the earliest possible opportunity as well as being reflected on the College’s website. In addition, any changes between the website and the proposed course and services will be notified to applicants at the time of making an offer.

All prices quoted may be subject to change and you will be notified of any such change when any offer of a place is made to you by Nescot.

Should you become a student of the College, this notice shall be a term of any contract between you and Nescot. Any offer of a place at the College shall be subject to the student enrolment conditions and the College’s rules and regulations as amended from time to time. A copy of the Nescot’s current terms and conditions can be obtained in writing from Nescot, Quality Office, Reigate Road, Ewell, Epsom, Surrey, KT17 3DS.

Last updated - 24/05/21