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The broad purpose of a Digital Support Technician is to maximise the effective use of digital office technologies, productivity software, digital communications, including collaborative technologies, and digital information systems to achieve objectives.
A Digital Service Technician supports the external customers and clients of their organisation though a wide variety of digital channels, to help them access and receive services, to coach and support them in their use of the digital systems; to support them to complete and submit information remotely and to diagnose and resolve their problems in relation to their access to and use of the digital technologies.
From September 2023, this apprenticeship will be delivered at Nescot as part of the Sussex and Surrey Institute of Technology
You will need to have achieved GCSEs at grade 9 - 4 (or comparable qualification) in English and maths. Please note, you will also be required to undertake an initial assessment prior to enrolment in order to assess your current level of English and maths. Your interviewer will discuss with you what minimum level you will need to achieve at initial assessment. You must have a suitable employer that meets all requirements.
Whilst your technical skills and knowledge will develop over the course of your Apprenticeship you will also need to demonstrate to potential employers that you possess the relevant skills and personal qualities and are willing to work and learn.
Apprenticeships build skills, experience and qualifications to enable you to develop a sustainable career ion your chosen sector. This apprenticeship serves as an introduction to careers in IT systems support, a skilled role required in virtually all sectors in today's economy.
A 5% employer contribution fee may be applicable depending on the age of the apprentice and the size of your organisation.
The Digital Service Technician standard is designed to support a new employee to achieve the level of technical ability and professional skills to be able to fulfil this role.
Apprentices will attend 1 full day of college per month. Lessons take place in a dedicated classroom with relevant software for practical work. In addition, apprentices will be supported online to study web-based training modules and simulation tools.
During the course of the apprenticeship, the practice assessor will meet with the apprentice and employer via Zoom/other approved method in the workplace and set supported targets for work evidence to be compiled into a portfolio. This is submitted at the end of the apprenticeship as part of the end-point assessment.
Disclaimer:
This Nescot College website describes the facilities and courses which the College intends to offer during the academic year commencing Autumn 2022. The web pages are prepared in advance of the academic year to which they relate and every effort has been made to ensure that the information contained in these pages is helpful, fair and accurate at the time of printing. However, this information is subject to change over time.
Nescot will take reasonable steps to provide the courses and services as described, however, the College cannot guarantee the provision of any course or facility. Some circumstances, such as staff changes, resource limitations and other factors over which the College has no control, such as industrial action or a change in the law or the level of demand for a particular programme or module (please note that this list is non-exhaustive), may result in the College having to withdraw or change aspects of the programmes, modules and/or student services detailed on the website. This could include, but not necessarily be limited to, programme/module content, staffing, the location where the programme/module is taught or the manner of teaching delivery, and the facilities provided to deliver or support the programme. Where circumstances demand an unavoidable change or where it is necessary for the College to discontinue a programme of study, Nescot will take all reasonable steps to minimise the effect and all proposed changes will be notified to potential applicants who have registered an interest in the relevant programme at the earliest possible opportunity as well as being reflected on the College’s website. In addition, any changes between the website and the proposed course and services will be notified to applicants at the time of making an offer.
All prices quoted may be subject to change and you will be notified of any such change when any offer of a place is made to you by Nescot.
Should you become a student of the College, this notice shall be a term of any contract between you and Nescot. Any offer of a place at the College shall be subject to the student enrolment conditions and the College’s rules and regulations as amended from time to time. A copy of the Nescot’s current terms and conditions can be obtained in writing from Nescot, Quality Office, Reigate Road, Ewell, Epsom, Surrey, KT17 3DS.
Last updated: 25/05/2022
Course Code:
N8760
Study type:
Part Time
Course length:
Approximately 18 months. Apprentices will attend 1 full day of college per month.
Course Code:
N8760
Study type:
Part Time
Course length:
Approximately 18 months. Apprentices will attend 1 full day of college per month.
You will need to have achieved GCSEs at grade 9 - 4 (or comparable qualification) in English and maths. Please note, you will also be required to undertake an initial assessment prior to enrolment in order to assess your current level of English and maths. Your interviewer will discuss with you what minimum level you will need to achieve at initial assessment. You must have a suitable employer that meets all requirements.
Whilst your technical skills and knowledge will develop over the course of your Apprenticeship you will also need to demonstrate to potential employers that you possess the relevant skills and personal qualities and are willing to work and learn.
Apprenticeships build skills, experience and qualifications to enable you to develop a sustainable career ion your chosen sector. This apprenticeship serves as an introduction to careers in IT systems support, a skilled role required in virtually all sectors in today's economy.
A 5% employer contribution fee may be applicable depending on the age of the apprentice and the size of your organisation.
The Digital Service Technician standard is designed to support a new employee to achieve the level of technical ability and professional skills to be able to fulfil this role.
Apprentices will attend 1 full day of college per month. Lessons take place in a dedicated classroom with relevant software for practical work. In addition, apprentices will be supported online to study web-based training modules and simulation tools.
During the course of the apprenticeship, the practice assessor will meet with the apprentice and employer via Zoom/other approved method in the workplace and set supported targets for work evidence to be compiled into a portfolio. This is submitted at the end of the apprenticeship as part of the end-point assessment.
Disclaimer:
This Nescot College website describes the facilities and courses which the College intends to offer during the academic year commencing Autumn 2022. The web pages are prepared in advance of the academic year to which they relate and every effort has been made to ensure that the information contained in these pages is helpful, fair and accurate at the time of printing. However, this information is subject to change over time.
Nescot will take reasonable steps to provide the courses and services as described, however, the College cannot guarantee the provision of any course or facility. Some circumstances, such as staff changes, resource limitations and other factors over which the College has no control, such as industrial action or a change in the law or the level of demand for a particular programme or module (please note that this list is non-exhaustive), may result in the College having to withdraw or change aspects of the programmes, modules and/or student services detailed on the website. This could include, but not necessarily be limited to, programme/module content, staffing, the location where the programme/module is taught or the manner of teaching delivery, and the facilities provided to deliver or support the programme. Where circumstances demand an unavoidable change or where it is necessary for the College to discontinue a programme of study, Nescot will take all reasonable steps to minimise the effect and all proposed changes will be notified to potential applicants who have registered an interest in the relevant programme at the earliest possible opportunity as well as being reflected on the College’s website. In addition, any changes between the website and the proposed course and services will be notified to applicants at the time of making an offer.
All prices quoted may be subject to change and you will be notified of any such change when any offer of a place is made to you by Nescot.
Should you become a student of the College, this notice shall be a term of any contract between you and Nescot. Any offer of a place at the College shall be subject to the student enrolment conditions and the College’s rules and regulations as amended from time to time. A copy of the Nescot’s current terms and conditions can be obtained in writing from Nescot, Quality Office, Reigate Road, Ewell, Epsom, Surrey, KT17 3DS.
Last updated: 25/05/2022
Ask a question about your application, the course or anything else to do with Nescot here, and our team will get back to you.
