Enrolling for 2022 start? All you need to know here

Introduction to Customer Service: Entry Level 3

Course information

Course Summary

This qualification covers the basic elements of how to deliver an excellence customer experience. Students will learn a range of skills from answering the telephone to applying legislation.

Course Code:N7016
Study Type:Full Time
Academic Level:Entry Level
Award:Certificate
Awarded by:City & Guilds
Course Length

One year.

Course Detail

These courses are designed to equip students with transferable skills to enable them to “Hit the ground running” when they start work.

Students will prepare for job interviews and practice interview skills, while developing skills required for the local job market.

Students will study personal development and English and maths alongside the vocational pathway.

Course Fees

Fees for 2022/23: £3,000

Please note:

  • Fees are for 2022/23 and relate to home and EU students
  • Students aged 16 to 18, or those aged 16 to 24 who have a valid EHCP, and are studying Further Education courses are not normally charged for course fees
  • For more information about financial support, please click here.
Entry Requirements

You can apply online or by phoning our Advice and Guidance Department on 0208 394 3038. You will then receive an email inviting you in for interview. The interview consists of an initial assessment before having a meeting with a member of the teaching team.

During interview students will be assisted to identify additional support needs before establishing the right starting point. Candidates will need to show a desire to attend college before being offered a place.

Please bring a copies of your EHCP to the interview along with a list of previous achievements. We may not be able to photocopy on the day so we would be grateful if you could provide a copy for us to keep.

Your Next Steps

Supported Internship

Other Information

Confirmation of high needs funding may be required from the Local Authority before enrolment. All offers are subject to Nescot being able to meet the needs set out within the EHCP.

Disclaimer:

This Nescot College website describes the facilities and courses which the College intends to offer during the academic year commencing Autumn 2022. The web pages are prepared in advance of the academic year to which they relate and every effort has been made to ensure that the information contained in these pages is helpful, fair and accurate at the time of printing. However, this information is subject to change over time.

Nescot will take reasonable steps to provide the courses and services as described, however, the College cannot guarantee the provision of any course or facility. Some circumstances, such as staff changes, resource limitations and other factors over which the College has no control, such as industrial action or a change in the law or the level of demand for a particular programme or module (please note that this list is non-exhaustive), may result in the College having to withdraw or change aspects of the programmes, modules and/or student services detailed on the website. This could include, but not necessarily be limited to, programme/module content, staffing, the location where the programme/module is taught or the manner of teaching delivery, and the facilities provided to deliver or support the programme. Where circumstances demand an unavoidable change or where it is necessary for the College to discontinue a programme of study, Nescot will take all reasonable steps to minimise the effect and all proposed changes will be notified to potential applicants who have registered an interest in the relevant programme at the earliest possible opportunity as well as being reflected on the College’s website. In addition, any changes between the website and the proposed course and services will be notified to applicants at the time of making an offer.

All prices quoted may be subject to change and you will be notified of any such change when any offer of a place is made to you by Nescot.

Should you become a student of the College, this notice shall be a term of any contract between you and Nescot. Any offer of a place at the College shall be subject to the student enrolment conditions and the College’s rules and regulations as amended from time to time. A copy of the Nescot’s current terms and conditions can be obtained in writing from Nescot, Quality Office, Reigate Road, Ewell, Epsom, Surrey, KT17 3DS.

Last updated - 21/06/2022