Course Overview
Conflict is a normal part of life but in many work environments it can create risks that can go past the normal levels and require additional skills. Developing these skills can build the confidence to resolve difficult situations or provide positive behavioural support to improve the care that is provided.
Entry Requirements
You do not need to have any formal qualifications in order to follow this course, but you will need to demonstrate commitment and motivation to work through the specially prepared distance-learning materials.
What the course covers
This course is appropriate for a wide range of learners and will provide a learner with knowledge and understanding to support the learner in working in challenging situations.
The course will cover the following areas:
- What is meant by the term behaviour that challenges
- How to recognise changes in individuals that may indicate an episode of challenging behaviour
- The importance of non-verbal communication
- How reflection on an incident can assist in managing future behaviour
Assessment
Candidates work through the course materials for the programme at times convenient to them, so there is no need to attend the college to gain the qualification. The learning materials contain the knowledge needed to meet the assessment requirements of the course and activities to allow candidates to practice their skills and test their learning. Assessments are based on a combination of knowledge and skills learned on the programme and work- based activities and experience. Learners should aim to complete the course within 12 weeks.
Fees and funding
Most people are eligible to access our Distance Learning courses for free, the criteria below outline the requirements for free study.
You must:
- Be aged 19 years or above as of 1 August of the current academic year.
- Have lived in the UK, EU, EEA for the past 3 years, for purposes other than study.
- Not currently be enrolled on an Apprenticeship.
- Live in England, in a funded postal code within Surrey, GLA or a non-devolved area.
If you live outside of Surrey or Greater London Authority, click here to see if your area is funded.
We may ask to see evidence of residency status and/or evidence of income or benefits status where applicable to grant funding.
If you have any questions, please contact the Distance Learning team at distancelearning@nescot.ac.uk
Progression
The qualification aims to provide a sound preparation for further study and access to a range of vocational qualifications including The Level 2/3 Diploma in Health and Social Care, the Level 2 qualifications in Mental Health, the Level 2 Certificate in Principles of Working with Individuals with Learning Disabilities, the Level 2/3 Certificates in Understanding Autism and the Level 2/3 qualifications for the Children and Young People’s Workforce.
Duration
Learners should aim to complete the course within 12 weeks.