|WisePay is a safe and secure online payment service that allows students and parents to add credits to a student ID card. These credits can be used to purchase food and refreshments in the student canteen from Caterlink, the company contracted to provide catering at Nescot. WisePay operates in many UK colleges and schools and has been in business for over 20 years.
Parents/guardians of our full-time 16-18 year old students will receive usernames and passwords by post by 20 October.
All non-16-18 year old students who wish to use WisePay can contact Emma Ragget - firstname.lastname@example.org or 0208 394 3382 - to receive usernames and passwords.Click here to visit the payment portal.
For all other online transactions such as services, trips and visits or exam re-sits please visit the Nescot Online Store.
|WHAT ARE THE ADVANTAGES OF USING WISEPAY?
Using your debit or credit card, payments at Nescot can be made conveniently from home or anywhere that has an internet connection. Payments can be made 24/7. You do not have to wait until Nescot is open and you do not have to write a cheque or find cash. Furthermore, at any time you can see your payment history in your “Wise Account”. Additionally, you can track every transaction that you make - again 24/7. Your Wise Account also allows you to see your balance at any time.
WHAT HAPPENS TO MY MONEY?
All money that you pay goes directly and immediately into Caterlink’s bank account and is held by them for your use.
IS WISEPAY EASY TO USE?
WisePay is extremely easy to use. Its visual and simple instructions are very quick and easy to follow, even for anyone who has never made an online payment or purchase before.
HOW LONG DO THE PAYMENTS TAKE TO REACH MY COLLEGE?
All online payments are made in real time, so the payment will be credited to your account instantly.
WHAT CREDIT OR DEBIT CARDS CAN I USE?
Payments can be made with all well known credit or debit cards. All cards that you would use in any high street stores can be used.
IS MY PAYMENT AND THE PAYMENT SITE SECURE?
Yes. All pages viewed on WisePay are encrypted using a Secure Socket Layer (SSL) session.
WHO CAN SEE MY CARD DETAILS?
Neither WisePay nor Nescot can see or has access to any of your card details. Your card details are never stored by WisePay.
HOW DOES NESCOT KNOW I HAVE PAID?
The finance personnel within your college are notified that you have made a payment. They know which student the payment is for, how much has been paid and the item(s) that you have paid for.
WILL I GET A RECEIPT FOR MY PAYMENT?
Yes, you will automatically receive a receipt directly to your email address for every payment that you make.
HOW DO I VIEW MY TRANSACTIONS?
Once logged in to your account, you can access your “Wise Account”. Just click on the “Wise Account” tab on the top right of the screen. From here you can see all your transaction history, view meal money balances (if relevant) and change some of your account details, such as email address or telephone number. You can also change your password from here. All payments that you make will still show up on your meal account immediately in real time and you will see the transaction history in your Wise Account in the same way as all other transactions.
WHAT IF MY COLLEGE CANTEEN HAS TILLS?
WisePay automatically links to the college’s canteen tills. Therefore, if you make an online payment using WisePay for meals, the payment details will be carried with you and will be available for you to spend in the canteen when you wish to make a purchase. If a till system is in operation at your college, this is operated by a 3rd party and not by WisePay. Therefore, although WisePay can provide you with details of all payments that you have made online via WisePay, we cannot calculate the balances of your canteen purchases as WisePay does not know them. WisePay can, however, display purchases made at the tills, together with the cost of the purchases and the remaining credit available on your meal balance if the canteen tills are able to send this information to WisePay. If the canteen tills are able to do this, WisePay usually receives this data from the tills at the end of each day. This is the only example where WisePay does not calculate the balances we are displaying but are instead displaying the balances received from a 3rd party. Therefore, it is the responsibility of the 3rd party to provide those balances correctly to WisePay.
WHO DO I CONTACT IF I HAVE ANY FURTHER QUESTIONS?
Your first line of any enquiry should be with Steve Langford, Manager for Caterlink at Nescot via Catering@nescot.ac.uk.